The Indian bosses at J Balaji Enterprise on Mamadi Maniang Highway have been suspected of taking an undue advantage of lenient clients over D58,000.
Construction workers Paul Chison Emeh and his brother walked into the J Balaji Enterprise along the busy Banjul Highway last April to buy an electric scooter as a means of transport to and from work. A video of the hand-over of the bike and its keys to Paul depicted a satisfied customer and an apparently exciting atmosphere for both the customers and company bosses.
However, Paul and his brother returned with disappointment to the company a few weeks later to report that the engine of the electric scooter they bought had developed a fault. The company repaired it and they left. But this would not be their first and last visit to J Balaji Enterprise, despite their busy work schedule. The brothers returned again and again and the engine was repaired again and again, but it could not be resuscitated.
“We spent up to D1000 on each of these visits to their garage, but the engine could not be repaired,” Paul explained to JollofNews.
He further explained that on realizing that the engine could not be repaired, they made many fruitless appeals to the company bosses to overhaul it.
“I feel bullied by the people I deal with at J Balaji Enterprise. This may be because I am always lenient and easy-going. They should not take advantage of us because we bought the bike to facilitate our commute to and from work,” stated Paul.
When contacted, one of the bosses at J Balaji Enterprise admitted to JollofNews that the company tried a few times to repair the bike but it failed. He accused Paul and his brother of being responsible for the damage to the scooter engine by riding the bike through rainwater, saying that rainwater and electric scooters are incompatible.
He also explained that the brothers have used the scooter for four months, but when asked about whether there was any warranty, he replied that the company had exhausted all means to repair the bike.
Meanwhile, JollofNews can confirm that the matter has been brought to the attention of the Gambia Compitition and Consumer Protection Commission (GCCP), though the brothers were exploring other avenues for a negotiated settlement.
